2021 Novant Health New Volunteer CBL (Computer Based Learning) Quiz

DIRECTIONS:  Please complete the quiz below.  You must be able to pass the quiz with a score of 80% or higher. (You cannot miss more than 4 questions.)  Once you submit this online quiz, you will see your score sheet with correct answers.  If you scored 80% or higher... CONGRATULATIONS!  If you missed more than 4 questions you must retake the quiz, as many times as it takes, until you score a minimum of 80%.

1. Novant Health’s Values include: *
2. Our People Credo states, We are an inclusive team of purpose-driven people inspired by our passion to care for: *
3. Inclusion means creating an environment which fosters mutual respect, trust and commitment. *
4. Diversity is the similarities and differences of people found in our workforce. It includes characteristics such as race, age, gender and appearance, but does not include personality, religion or sexual orientation. *
5. The Novant Health UVA Health System Brand and Experience Principles include: *
6. "We strive to connect with every person and every family we interact with, designing an experience around you - your needs, your family, your journey" is an example of which Brand Principle? *
7. "Patients can expect a warm welcome and a convenient, easy experience with Novant Health UVA Health System" is an example of which Brand Principle? *
8. "Putting me first and always seeking new ways to help me live the life I want to live" relates to which Brand Principle? *
9. According to the Patient Bill of Rights, the patient has the right to: *
10. The 4 A's of Service Recovery are: Anticipate, Argue, Annoy and Apologize. *
11. Shortness of breath; chest pain/pressure; nausea/vomiting; cold sweat; light-headedness; or pressure/discomfort in jaw, neck, upper back or in one or both arms could be a sign of: *
12. What are possible barriers to effective communications? *
13. Which of the following are part of our Pause, Protect, Prevent. initiative regarding privacy and cybersecurity? *
14. An "active shooter" is a person attempting to take the lives of as many people as possible in a populated area. If you suspect an active shooter, you should do which of the following? *
15. Which one of the following situations is an example of when plain language is NOT used? *
16. For online guidance on how you can prepare for emergencies at home, visit your community, county or state emergency readiness website - or go to: *
17. If you suspect a fire, perform R.A.C.E., which stands for R-Rescue, A-Activate Alarm, C-Contain the fire by closing doors, E-Extinguish the fire if you can do so safely or evacuate *
18. When using a Fire Extinguisher, perform P.A.S.S., which stands for: P-Pull the pin on the fire extinguisher, A-Aim the fire extinguisher hose at the base of the fire. S-Squeeze the handle. S-Scream *
19. When washing your hands you should wet your hands, apply soap and use friction, rubbing all surfaces for five (5) seconds. *
20. I have completed the Novant Health CBL (Computer Based Learning) Module and acknowledge that I am responsible for its content. I understand that failure to comply with these requirements may lead to appropriate disciplinary actions. *
Thank you for taking the Novant Health CBL Quiz.  If you have not missed more than 4 questions, CONGRATULATIONS... you have completed this requirement!  If you have missed more than 4 questions, you will receive additional instructions once you click "Next" and will need to take the quiz again.