>Due to availability of program funds, trips may be denied based on trip purpose. Medical appointments and life sustaining trip are the highest priority.
>Origin and destination locations must be within Hernando County.
>Applications will remain active for 730 calendar days (two years). After such time, applicants must reapply to continue services.
>Proof of Household Income is required (SSI, SSDI, Pension, Bank Statement etc.) to apply for a reduced fare. Regular Fare is $5.00 each way. The special fare for our veterans is $1.00 each way, with proof of service (DD214, Veteran’s ID, etc.). If you’re recertifying, you must provide updated proof of income to continue to qualify for a reduced fare. We do not need proof of veterans status for recertification.
>Reservations can only be made up to 2 weeks in advance and no later than 12:00 pm the business day before the appointment.
>Our office hours are 7:30 am—4:00 pm. Reservations may be canceled after hours via voicemail without penalty, however; reservations will not be taken after hours.
>Cancellations should be made at least 1 hour before your scheduled pick-up time. If a cancellation is not received in that time it is considered a no show. When more than 3 no shows in a 60 day period occur, the rider will be suspended from transport for 30 days.
>We operate in a 2 hour window. Passengers may be picked up as early as 2 hours before their appointment and must be ready to go at any time within that time frame. Passengers will call when they are ready to return home, and the driver has up to 2 hours to pick them up. If passenger is not ready to leave when the driver arrives, it is considered a no show.
>The first guaranteed appointment time is 8:00 am. The final pick up time is no later than 3:00 pm and in some areas 2:00 pm. Any rider later than that will NOT have a return home. Their ride will be canceled, and they will receive a no show.
>Driver can only wait 3 minutes for passengers after arriving for their pick up.
>Driver cannot assist mobility devices into or out of a residence, up and down stairs, through grass, sand or mud.
>All scheduled escorts may ride free of charge, however; the escort is responsible for bringing passenger to the vehicle and taking them to the appointment from the vehicle.
>Drivers will only be able to provide passengers with "stabilizing" assistance. They cannot provide weighted support.
>Drivers cannot assist clients to treatment sites inside buildings or from one test site to another.
>Wheelchairs must have foot rests, brakes, be able to be tied down in the vehicle and weigh under 600lbs including passenger. We do not take transport chairs. All motorized wheelchairs must be checked by management before it can be transported.
>Shopping will only occur on designated days, and to stores closest to passenger’s home or on drivers route. Shoppers may only bring up to 3 bags on the vehicle. Wheeled, foldable shopping carts are permitted.
>No food or drinks are allowed on the vehicle unless medically necessary.
Any guidelines are subject to change without notice and are based on funding and driver availability.